FAQ
Frequently Asked Questions
Where are your products made?
PrintMoro products are made to order through our trusted print and fulfillment partners. Depending on the product and delivery location, your order may be produced at different fulfillment facilities.
How long does it take to process my order?
Most orders are prepared within 2–5 business days before shipping.
During holidays, promotions, or periods of unusually high demand, processing may take a little longer.
How long does shipping take?
For most U.S. orders, delivery usually takes approximately:
3–8 business days after fulfillment
Delivery times are estimates and may vary depending on location, carrier delays, weather, and seasonal demand.
Will I receive tracking information?
Yes.
Once your order ships, you will receive a confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking information to update.
Can I change my order?
Because our products are made to order, production may begin shortly after your purchase.
If you need to change your order, contact us as soon as possible at:
We cannot guarantee changes once an order has entered production.
Can I cancel my order?
Contact us as quickly as possible.
If your order has not entered production yet, we may be able to cancel it.
Once production has started, cancellation may no longer be possible.
What if my item arrives damaged?
Please contact us within 7 days of delivery and include:
- Your order number
- Description of the issue
- Clear photos of the damaged or defective item
- Photo of the packaging if applicable
We will review the issue and help arrange an appropriate replacement or resolution.
What if I receive the wrong item?
Contact us within 7 days of delivery with your order number and photos of the item received.
We’ll review the issue and help make it right.
Can I return an item because I changed my mind?
Because PrintMoro products are printed specifically for each customer, we generally do not accept returns for buyer’s remorse, incorrect size selection, or change of mind.
Please review product details and sizing information carefully before ordering.
What if I entered the wrong shipping address?
Contact us immediately.
Once an order has entered fulfillment or has shipped, we may not be able to update the delivery address.
Customers are responsible for entering accurate shipping information during checkout.