Return & Refund Policy
Returns & Refunds
At PrintMoro, every product is made to order specifically for you.
Because our products are custom produced after an order is placed, we generally cannot accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Accidental purchases
- Buyer’s remorse
Please carefully review the product description, size chart, and order details before completing your purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within:
7 days of delivery
Send an email to:
Please include:
- Your order number
- Your full name
- A description of the problem
- Clear photos showing the issue
- Photos of the packaging when relevant
After reviewing your request, we may offer a replacement or refund depending on the circumstances.
Wrong Size Ordered
Because each product is made specifically for your order, we cannot normally provide free replacements if the wrong size was selected during checkout.
We strongly recommend reviewing the size chart before placing an order.
Order Cancellations
Orders may enter production shortly after purchase.
If you need to cancel your order, contact us immediately.
If production has not started, we may be able to cancel the order.
Once production has begun, cancellation may no longer be possible.
Refunds
If a refund is approved, it will normally be issued to the original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Return Authorization
Do not send products back to any return address without first contacting PrintMoro.
Unauthorized returns may not be eligible for a refund.
Contact Us
For return or refund questions: